What does great HVAC customer service look like? It starts with the basics of good repairs and expert installations, but there’s more to it than that. If you’re contemplating HVAC repairs or replacement, consider the following factors as you search.
The Straight Story
Most homeowners find the purchase or repair of an HVAC system daunting. Look for a consultant who’s willing to explain what a repair entails in as much detail as you can handle, or the benefits of replacing rather than repairing. If a new installation is necessary, you should expect a written estimate, an explanation of guarantees and warranties, and an estimate of how long the job will take.
Your HVAC consultant should never give you an estimate over the phone, but rather come to your home to determine the right size of the equipment needed. The consultant should also be able to recommend home improvements that will enhance HVAC system performance.
Good appearances are not just window dressing. A service truck in good repair with the name of the company proudly emblazoned on it, and an employee wearing a uniform with a logo create a professional appearance and reflect trustworthiness.
Right Tools for the Job
An HVAC technician arriving without the proper tools and parts doesn’t inspire confidence in his company’s professionalism. Repair persons in general should always have the right tools, and if they must go back to the office to pick up a part, they should schedule the return trip at your convenience, and as soon as possible.
Your HVAC consultant should always follow up with you to ensure that you are satisfied with repairs or installations. HVAC pros should care about their online ratings. If they don’t call, email, text or otherwise contact you to see if you’re happy with your service, it can make you wonder if they care.
For more on how Davis Air Conditioning provides excellent customer service in Southwest Oklahoma, please contact us at 580-357-1787 in Lawton or 580-252-1787 in Duncan.
Our goal is to help educate our customers in the Lawton and Duncan, Oklahoma area about energy and home comfort issues (specific to HVAC systems).
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